Comments on: Swear at an IVR (interactive voice response) system = Instant human on the line! http://trevornashkeller.com/misc/swear-at-an-ivr-system-instant-human-on-the-line/ That White Hat Guy. Fri, 21 Oct 2011 16:17:23 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Michael Arbachhttp://trevornashkeller.com/misc/swear-at-an-ivr-system-instant-human-on-the-line/comment-page-1/#comment-6135 Michael Arbach Fri, 14 Aug 2009 17:46:09 +0000 http://trevornashkeller.com/?p=307#comment-6135 lol this is awesome... life would be so much easier with turrets lol this is awesome… life would be so much easier with turrets

]]> By: Jan Paulhttp://trevornashkeller.com/misc/swear-at-an-ivr-system-instant-human-on-the-line/comment-page-1/#comment-6040 Jan Paul Thu, 16 Jul 2009 17:01:00 +0000 http://trevornashkeller.com/?p=307#comment-6040 That's funny, I'm gonna try some fuck you's. I think they already worked for me in the past without me realizing it :). That’s funny, I’m gonna try some fuck you’s. I think they already worked for me in the past without me realizing it :) .

]]> By: Dochttp://trevornashkeller.com/misc/swear-at-an-ivr-system-instant-human-on-the-line/comment-page-1/#comment-6039 Doc Thu, 16 Jul 2009 15:49:49 +0000 http://trevornashkeller.com/?p=307#comment-6039 I found out about cussing bringing you to an IVR the hard way. I made a call and was brought to an IVR. It asked me the normall things like account #. What service I wanted. Then it started to ask for every single detail about my account that I had with this bank. First Name, Last Name, DOB, Mother's Middle Name. That was when I got pissed.I said into the phone "How the **** do you know my Mother's middle name you **** ****...." and so on. Well have way through my rant an operator got on the line and told me to calm down. He then went on to say that this call was being recorded and the entire time I was giving my information he was on the line and could hear what I was saying. That was when I realized why the company was using an automate message to answer those questions. The guy was from India and could hardly speak english. He reminded me a college professor that I had, that was the same way. Trevor I think you might know who I am talking about ;)Half way through the phone call I was really starting to wish that the guy would put me back through to the automate service. Either way it was a lose lose situation. I found out about cussing bringing you to an IVR the hard way. I made a call and was brought to an IVR. It asked me the normall things like account #. What service I wanted. Then it started to ask for every single detail about my account that I had with this bank. First Name, Last Name, DOB, Mother’s Middle Name. That was when I got pissed.

I said into the phone “How the **** do you know my Mother’s middle name you **** ****….” and so on. Well have way through my rant an operator got on the line and told me to calm down. He then went on to say that this call was being recorded and the entire time I was giving my information he was on the line and could hear what I was saying. That was when I realized why the company was using an automate message to answer those questions. The guy was from India and could hardly speak english. He reminded me a college professor that I had, that was the same way. Trevor I think you might know who I am talking about ;)

Half way through the phone call I was really starting to wish that the guy would put me back through to the automate service. Either way it was a lose lose situation.

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